Contact Us

We are here to help you with any questions, inquiries or concerns you may have 

Help protect yourself while away from home or cancel a trip due to an emergency

Monday to Friday 8 am–8 pm ET1-877-421-0157

Monday to Friday 8 am–8 pm ET 

Saturday 9 am–6 pm ET 

Sunday 11 am–5 pm ET

Assistance Centre
Monday to Friday 8 am–8 pm ET1-877-372-2989

Resolving Complaints

We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance. 

A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter. It does not include a pure request for information. 

If you have a complaint or inquiry about your coverage, please call: 1-877-421-0157 Monday to Friday 8 am-8 pm ET.

A record of your complaint will be maintained and updated through the complaint examination and resolution process and will be retained for the period required by law.