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We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance.
A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter. It does not include a pure request for information.
If your complaint relates to the sales and distribution process or the conduct of an insurance representative, Scotia Insurance will maintain a record of your complaint, will update the complaint record throughout the complaint examination and resolution process and will retain such record for the period required by law.