Contact Us
We are here to help you with any questions, inquiries or concerns you may have
We're here to answer any of your questions
DEPARTMENTS | HOURS | PHONE NUMBER |
---|---|---|
Sales | Monday to Friday 8 am-6 pm Your local time Quebec: Monday to Friday 8 am-6 pm | 1-833-224-7306 |
Service | Have a question? Access online chat or view our FAQs Your local time Quebec: Monday to Friday 8 am-6 pm | 1-833-224-7305 |
Claims | 24/7 | 1-833-223-8743 |
Resolving Complaints
We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance.
A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter. It does not include a pure request for information.
Please follow the Scotia Home & Auto Insurance Complaint Procedures through link: https://home-auto.scotiainsurance.com/complaints-procedures
A record of your complaint will be maintained and updated through the complaint examination and resolution process and will be retained for the period required by law. For Quebec customers, your complaint will be registered and you will receive a notice of the registration of your complaint.