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We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance.
A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter. It does not include a pure request for information.
Please follow the Scotia Home & Auto Insurance Complaint Procedures through link: https://home-auto.scotiainsurance.com/complaints-procedures
A record of your complaint will be maintained and updated through the complaint examination and resolution process and will be retained for the period required by law. For Quebec customers, your complaint will be registered and you will receive a notice of the registration of your complaint.
Scotia Insurance is a registered trademark of The Bank of Nova Scotia, used under license by BNS Insurance Agency Inc. (“BNSIA”). Scotia Home & Auto Insurance is arranged for by BNSIA.
Home and auto policies are underwritten by Belair Insurance Company Inc., and services are provided by belairdirect Agency Inc. except in the province of Quebec where the services are provided by Belair Insurance Company Inc. (collectively “belairdirect”). We offer car insurance and home insurance in Alberta, Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland and Labrador and Prince Edward Island and home insurance only in British Columbia.
®belairdirect is a registered trademark of Belair Insurance Company used under licence.