Contact Us

We are here to help you with any questions, inquiries or concerns you may have 

Comprehensive coverage for your day-to-day healthcare needs

Scotia Hospitalization Insurance
Monday to Friday 8:30 am-7 pm ET1-800-387-9844
Scotia Critical Illness Insurance
Monday to Friday 8:30 am-5 pm ET
Scotia Health & Dental Insurance
Monday to Friday 8:30 am-5 pm ET
Scotia Enhanced Critical Illness InsuranceMonday to Friday 10 am - 9 pm ET and Saturday 10 am - 6 pm ET1-888-204-5969

Resolving Complaints 

We are dedicated to ensuring that every effort is made to resolve your concerns about insurance products and services offered by Scotia Insurance. 

A complaint is an expression of dissatisfaction about your insurance product or the services provided in connection with your insurance product that persists after being considered and examined at the operational level capable of making a decision on the matter.  It does not include a pure request for information. 

If your complaint relates to the sales and distribution process or the conduct of an insurance representative, Scotia Insurance will maintain a record of your complaint, will update the complaint record throughout the complaint examination and resolution process and will retain such record for the period required by law.