Contact Us

We are here to help you with any questions, inquiries or concerns you may have 

Comprehensive coverage for your day-to-day healthcare needs

PRODUCTSHOURSPHONE NUMBER
Scotia Hospitalization Insurance
Monday to Friday 8:30am-7:00pm ET1-800-387-9844
Scotia Critical Illness Insurance
Monday to Friday 8:30am-5:00pm ET
1-866-292-3512
Scotia Health & Dental Insurance
Monday to Friday 8:30am-5:00pm ET
1-866-292-3512
Scotia Enhanced Critical Illness Insurance*Monday to Friday 10:00am - 9:00pm ET and Saturday 10:00am - 6:00pm ET1-888-204-5969

*Not currently available in Quebec and Nunavut.

Resolving Complaints 

If you have a complaint involving a health insurance product or service offered through BNS Insurance Agency Inc., we have developed a process to ensure that every effort is made to resolve your concerns.

We take all complaints seriously and will attempt to address your complaint in a timely and professional manner. Retaining your confidence and loyalty is key to us.