Travel insurance claims

We’re here to help every step along the way.

How do I make a claim?

1. Start your claim

Select one of the following ways to start your claim:

Online: You can easily submit your claim online. Click here to start.


Phone: 1-877-372-2989,
Monday to Friday 8:00am-8:00pm ET

Our customer service agents will open your claim and a claims package will be sent to you by either email or standard mail, based on your preference.

Helpful tips

Make the claims process quicker by having the following information handy for your call:

  • Case or policy number
  • Name
  • Date of birth
  • Telephone number

Need more help? Reach out with any questions. 

Frequently asked questions