Travel insurance claims
We’re here to help every step along the way.
Online
Login to your existing account or create a new one.
Email our customer support specialists.
Phone
Monday to Friday 8 am - 8 pm ET
How do I make a claim?
1. Start your claim
Select one of the following ways to start your claim:
Online: You can easily submit your claim online. Click here to start.
Email: TravelClaims@Active-Care.ca
Phone: 1-877-372-2989,
Monday to Friday 8:00am-8:00pm ET
Our customer service agents will open your claim and a claims package will be sent to you by either email or standard mail, based on your preference.
2. Submit your forms
- Call us at 1-877-372-2989, Monday to Friday 8:00am-8:00pm ET and one of our Customer Service Representatives will be pleased to assist you.
- Click the forms below:
Scotia Travel Insurance - Baggage loss, Damage & Delay claim form
Scotia Travel Insurance - Visitors to Canada claim form
Scotia Travel Insurance - Trip cancellation & Interruption claim form
Scotia Travel Insurance - Medical claim form for students
Scotia Travel Insurance - Emergency travel medical claim form
Helpful tips
Make the claims process quicker by having the following information handy for your call:
- Case or policy number
- Name
- Date of birth
- Telephone number
Need more help? Reach out with any questions.