Life insurance claims

For more information

By Phone

Accidental Death

Call Scotia Insurance Customer Care

Monday to Friday 8:30 am – 7 pm ET

1-800-387-9844Call to start an accidental death insurance quote

Term Life

Call Scotia Insurance Customer Care

Monday to Friday 8 am – 8 pm ET

1-844-383-2020Select to start a term life insurance claim by phone

How do I make a claim?

1. Please call to start a claim:

Accidental Death: 1-800-387-9844
Life: 1-844-383-2020 

2. Have your details ready

If you are reporting a claim via telephone or email, we appreciate your patience in providing us with the following information during this difficult time:

  • Your contact information – your full name, phone number, and email
  • Policy number
  • What type of claim is being filed, e.g. Disability/Critical Illness/Life/Hospitalization
  • The incident date (surgery/accident/diagnosis/death)
  • The incident location
  • A brief description of the incident
  • If this claim notice is for someone other than yourself, please provide their name