Life insurance claims

For more information

By Phone

Accidental Death

Call Scotia Insurance Customer Care

Monday to Friday 8:30am–7:00pm ET

Call 1-800-387-9844 now 1-800-387-9844

Term Life

Call Scotia Insurance Customer Care

Monday to Friday 8:00am–8:00pm ET

Call 1-844-383-2020 now 1-844-383-2020

How do I make a claim?

1. Please call to start a claim:

Accidental Death: 1-800-387-9844
Life: 1-844-383-2020 

2. Have your details ready

If you are reporting a claim via telephone or email, we appreciate your patience in providing us with the following information during this difficult time:

  • Your contact information – your full name, phone number, and email
  • Policy number
  • What type of claim is being filed, e.g. Disability/Critical Illness/Life/Hospitalization
  • The incident date (surgery/accident/diagnosis/death)
  • The incident location
  • A brief description of the incident
  • If this claim notice is for someone other than yourself, please provide their name