Contact Us

Creditor Insurance
1-855-753-4272
Monday to Friday 8:00am-8:00pm ET

Office of the President

Telephone
English: 1-877-700-0043 (in Toronto 416-933-1700) 
French: 1-877-700-0044 (in Toronto 416-933-1780) 
Email: escalatedconcerns@scotiabank.com

Mail
Escalated Customer Concerns Office
44 King St West, Toronto, Ontario M5H 1H1

Customer Complaints Appeals Office
Mail  44 King Street West
Toronto, Ontario M5H1H1

e-mail ccao@scotiabank.com
Telephone 1-800-785-8772 (in Toronto 416-933-3299)

You may contact an External Complaints Body for banking complaints; ADR Chambers Banking Ombudsman (ADRBO)

ADRBO has been appointed to undertake an impartial review of unresolved banking complaints. If you are not satisfied with our Ombudsman’s response, you can refer your complaint to the ADRBO. While we would expect to resolve your complaint within 90 days, if our best efforts have been unable to provide a resolution in that time, you may refer your complaint to the ADRBO.

E-mail: contact@bankingombuds.ca

Mail: ADR Chambers Banking Ombudsman

P.O. Box 1006 31 Adelaide Street East Toronto, Ontario M5C2K4

Fax: 1-877-803-5127

Telephone: 1-800-941-3655

If your complaint or inquiry concerns any consumer provision found in federal law, please contact the Financial Consumer Agency of Canada at 1-866-461-3222 or in writing at:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario, K1R 1B9